HI5

All Regions Free Shipping

How long does delivery take?

Within 1-2 days(Monday to Friday) after you place an order, we will arrange the packing and delivery of the products for you. You will receive a notification in your email after the product is shipped, including the tracking number. Usually, the shipment will be completed within 8~15 days (Monday to Sunday)(except for force majeure factors such as bad weather and epidemic). During the shipment, you can track the progress of the logistics through Track Order.

Do I have to pay the tax?

At present, all the taxes and fees in all regions are borne by our HiFuture. If there is any change, we will issue a notice. You can subscribe to our email shopping@hifuturegroup.com to check the notice at any time.

What countries do you ship to?

Currently, only the following areas are supported.
Austria, Australia,
Brazil, Bulgaria, Belgium,
Canada, Colombia, Chile, Czech Republic, Croatia, Cyprus
Denmark,
Estonia,
Finland, France,
Germany, Greece,
Hungary,
Israel, Ireland, Italy,
Latvia, Lithuania, Luxembourg
Malaysia, Malta, Mexico
Netherlands, Norway, New Zealand
Philippines, Poland, Portugal,
Romania,
South Korea, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Thailand, Turkey,
United Kingdom, United States,
Vietnam.

We cannot deliver to the following areas:

Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

How will my delivery be shipped?

At present, the express delivery we cooperate with is USPS, UPS, FedEx, Yunexpress, 4PX...Our authorized logistics partner will take care to ship out products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We make every effort to ensure that all of your things arrive at the same time. Because multiple delivery alternatives can be chosen based on the product, our products are not necessarily supplied together. You will receive a shipment notification email after an item has been sent.

What should I do if my address is wrong?

Please contact customer support at shopping@hifuturegroup.com before the shipping. If the product has been shipped, all losses will be borne by the customer. So please confirm the address information before placing an order.

What if the product I choose is the wrong color or wrong size?
Please contact customer support at shopping@hifuturegroup.com before the shipping. If the product has been shipped, Please send the package back to our warehouse after receiving them and contact our customer service shopping@hifuturegroup.com for follow-up operations. We will resend the product to you. Any additional costs incurred will be borne by the guest.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at shopping@hifuturegroup.com.